Non-Profit organizations
Bangalore, India | 2016 - 2020
Design thinking workshops and UX consulting services for organizations such as Sikshana Foundation, Girls Empowerment Program: pilot workshop and draft curriculum,
GAIT Fitkids education and Training Pvt. Ltd.: workshop for trainers, Buzz Women: workshop for trainers, and mobile app design for Buzz staff.
Athenahealth
Athenahealth, Bangalore, India | 2020 - 2024
UX strategy, management and leadership for Athenahealth’s revenue cycle management and patient engagement solutions. Influenced strategic direction and product vision. Spearheaded initiatives that delivered strategic product impact and elevated the UX team's visibility.
Facilitated alignment across cross-functional stakeholders, through collaborative workshops and discussions. Transformed UX into a strategic partner, moving beyond tactical design delivery through qualitative, quantitative research initiatives including competitive analysis, user interviews, and site visits to healthcare practices in the US. Leveraged tools like proto personas and journey maps, initiated efficient processes, and developed service maps to enhance understanding and technology. Filled leadership gaps to define product vision, fostered learning and growth within the team, and built trust by consistently demonstrating UX's strategic value, while positioning the team for future success
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Details of projects cannot be shared online at this time, due to NDA.
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Rich Interactive Narratives
Microsoft Research, Bangalore, India | 2010 - 2013
Designed solutions to drive research innovation for multimedia content Rich Interactive Narratives (RIN). ​​
Surface Gesture Nomenclature
Microsoft, Redmond, WA | 2007
Led the exploration of a touch based gesture nomenclature for Microsoft Surface Tabletop, which later served as a foundational reference for the company's universal Natural User Interface (NUI) guidelines, including those for Windows Phone 7.
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Microsoft Tablet PC
Microsoft, Redmond, WA | 2004 - 2007
Explored innovative solutions for pen-enabled applications for Tablet PC, such as page navigation, ink to text and radial menus. Touch based radial menu concept was later included in the Microsoft SDK as "Context menus".
Microsoft Ultra Mobile PC (Tablet PC)
Microsoft, Redmond, WA | 2004 - 2007
Prototypes and concepts for Ultra Mobile experiences.
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Helped steer an effort to create intuitive, portable interfaces and streamlined interactions on smaller screens while ensuring functionality for tasks such as managing contacts, calendars, emails, and simple web browsing for touchscreens, styluses, and compact keyboards. Designs addressed the constraints of limited screen real estate and processing power by simplifying navigation, prioritizing essential features, and introducing elements like icon-based interfaces. These early explorations using, gestures, and responsive designs can be seen in modern mobile user experiences.
Windows Mobile PC
Microsoft, Redmond, WA | 2005
User interface and interaction model for ink enabled solutions and Mobile power management user experiences for Windows Vista.
Windows Mobile PC
Microsoft, Redmond, WA | 2006
Brief research conducted in collaboration with Microsoft Research India, while on a visit to Bangalore, India.
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An overview of the current environment in technology "small businesses in India", visual photo-essay.
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Understanding the current environment in coaching and tutorials in India, Conducted an ad-hoc research survey to understand the current landscape of coaching and tutorials in India. The findings were aimed at guiding explorations in education, with a focus on leveraging technology in emerging markets.
Microsoft
Redmond, WA | 1998 - 2001
Microsoft NetMeeting, Project management, information architecture and design for a ground-up evolution of real-time communication tools (evolution from desktop to web).
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Microsoft Learning Technologies, student experiences. Defining end user scenarios and user experience to help evolve and drive development of an early stage online learning platform.
Microsoft Encarta
Redmond, WA | 1996 - 1998
Interaction design, visual design and content for the web and CD Rom titles. Bookshelf 99, Office Business Planner (Office 2000), Encarta Encyclopedia web features.
Imergy®
(Multimedia Company), New York, NY | 1994 - 1995
User interfaces and multimedia content for interactive consumer CD Rom titles. Simon and Schuster Interactive: Star Trek™ Omnipedia, Hearst New Media: Chapman’s Hands-On Power-boating.
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Whitehouse & Company
New York, NY | 1992 - 1994
Design, management and production of print media and computer generated imagery from identity programs to book design.
Book design: Design in Depth, Rockport Allworth.
Identity Program: Bankstreet College of Education
(Print Magazine award 1995).
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